I crashed whilst mountain biking in the Pyrenees last week. It hurt. Ten days have now passed and tomorrow I will have my tenth ‘first’ examination of the injuries. Each time the conclusion has been to refer me onwards, and at each link in the chain they have repeated the same first examination and induced […]

Our obsession with well-calculated and polished communications is nuts. We have conflated the ability to communicate well with the ability to do a good job. And it’s wrong. It is driving a lazy approach to understanding that is costing us all access to a wealth of talent and ability. But I’m getting ahead of myself; […]